Supervisory Skills
Essential Skills of Leadership
Essential Skills of Leadership (ESL) is the first step to developing
successful managers. By focusing on three critical management skills,
the program establishes a methodology for productive interactions
between team members and team leaders. ESL helps experienced
managers, new managers, and aspiring managers refocus on the
basics – the skills required to manage the individual while also leading
the team. (4 hours)
Essential Skills of Communicating
Essential Skills of Communicating (ESC) provides the tools necessary
to develop clear, concise messages. Focusing on communication as a
two-way process, the program can help even experienced managers
improve their messages by making them clear, well organized, and
aimed at the needs and interests of the listener. By developing the
essential skills of communicating, managers improve relations with
their team members and increase productivity. (4 hours)
Effective Discipline
Effective Discipline helps managers learn effective techniques for
addressing problem behaviors. Using communication skills, the
manager works to preserve the individual’s self-respect and encourage
the best kind of discipline – self-discipline. (4 hours)
Developing Performance Goals and Standards
Unless managers and team leaders are successful in spelling out the
organization’s specific goals, their team members are not going to
know how to meet those objectives. This module shows trainees how to
establish specific, measurable, attainable, results-oriented, and timeframed
performance goals. It then illustrates the steps that gain team
member agreement and commitment to performance goals. (4 hours)
Coaching Job Skills
Coaching Job Skills helps managers learn how to effectively
coach individuals through a process of observation, analysis and
communication. By carefully planning one-on-one discussions, managers
can have the greatest impact and gain individual commitment to
achieving results. (4 hours)
Delegating
Delegating helps managers master the skills needed to effectively assign
work to others. By clearly communicating expectations and encouraging
participation and involvement, managers can use delegating to develop
team members’ skills and abilities. (4 hours)
Managing Complaints
Managers and team leaders are often the first to hear team member
complaints. And even though sometimes they may seem unimportant,
each complaint should be addressed and resolved. This module shows
how to resolve simple complaints and identify the hidden agendas that so
often underlie the chronic grievances. (4 hours)
Resolving Conflicts
Resolving Conflicts helps managers develop skills to identify the source of
team member conflicts. Using effective communication and management
techniques, managers can help individuals understand another point of
view and move beyond the conflict. (4 hours)
Communicating Up
Most managers and team leaders realize the importance of upward
communication, but few accept the responsibility for the quality and
effectiveness of communicating with their own managers. Managers and
team leaders will learn how to frame communication so that a desired
result is achieved. (4 hours)
Supporting Change
This class helps managers learn to understand and to interpret change. So,
managers can more clearly communicate change to their team. This clear
communication helps to reduce misunderstanding and anxiety. It also
helps the change initiative gain acceptance more quickly – minimizing
lost productivity and decreased performance. (4 hours)
Improving Work Habits
Improving Work Habits helps managers learn to clearly and specifically
communicate the nature of the problem. It provides a process for working
with the individual to develop a plan for addressing the issue while
maintaining self-esteem. (4 hours)
Providing Performance Feedback
This module shows the way evaluation is done by the experts. First,
relevant performance standards are established. Then the team member’s
own performance evaluation is solicited. This accomplished, the stage is
set for a summary evaluation that will be clear and credible to the team
member. (4 hours)
Communications & Collaboration
In this seminar participants will learn the key components of effective
communication and collaboration. Increase your awareness of individual
interpersonal behaviors and the potential impact on others. Learn how
your behavior affects collaboration and how to add flexibility to your
communication style. (3 hours)
Building Leadership Skills
This seminar will teach participants the major competencies necessary to
become a good leader. Learn about different leadership styles, when they
are appropriate to use, gain insights into your own leadership and the
impact of your style on others. (3 hours)
High Performance Teamwork
This highly interactive workshop will teach participants the necessary
components for effective teamwork. Learn about the four dimensions
necessary to manage a group of people so they perform better as a team
using an interactive case study. (3 hours)
Solving Performance Problems
This seminar is designed to help participants identify the source of
performance problems and the possible solutions. You will learn the
techniques necessary to help yourself and coach others in solving
performance problems. You will apply these skills to real life performance
problems. (3 hours)
People Management 101
Learn about the six most important people management actions you will
take as a supervisor or manager and the biggest people management
mistakes made. Learn about hiring, interviewing, progressive discipline
and termination. (6 hours)
The Pygmalion Effect
People rise to the expectations others have for them. “The Pygmalion
Effect” shows managers the four ways expectations are transmitted
to subordinates and inspires them to raise performance by raising
expectations. (2, 4, or 8 hours)
The Extraordinary Leader: Going from Good to Great
Upon completion, participants will be able to articulate the difference
between good leaders and great leaders, describe and explain the five key
insights about leadership, define the 16 competencies of high performing
leaders, understand the concept of powerful combinations of strengths
and their importance to leadership effectiveness, explain the difference
between weaknesses and fatal flaws, and apply strengths and behaviors
that demonstrate leadership effectiveness in workplace situations. (8
hours)
Peer Today, Boss Tomorrow
Through the four strategies presented and applied in this program,
participants will have the opportunity to learn: what it means to accept
the responsibilities of their new role; how to exercise their abilities to set
clear boundaries; the value of strengthening their communication skills;
and, the importance of taking thoughtful and strategic action. (4 hours)
To schedule a free assessment or consultation, contact:
Melissa Strawser
Coordinator, Business Solutions
Gulf Coast State College
850-872-3818 (p)
850-747-3258 (f)
mstrawser@gulfcoast.edu |
