Building Leadership Skills
This seminar will teach participants the major competencies necessary
to become a good leader. Learn about different leadership styles, when
they are appropriate to use, gain insights into your own leadership and
the impact of your style on others. (3 hours) Fee: $25
High Performance Teamwork
This highly interactive workshop will teach participants the necessary
components for effective teamwork. Learn about the four dimensions
necessary to manage a group of people so they perform better as a team
using an interactive case study. (3 hours) Fee: $25
Solving Performance Problems
This seminar is designed to help participants identify the source of
performance problems and the possible solutions. You will learn
the techniques necessary to help yourself and coach others in
solving performance problems. You will apply these skills to real life
performance problems. (3 hours) Fee: $25
People Management 101
Learn about the six most important people management actions
you will take as a supervisor or manager and the biggest people
management mistakes made. Learn about hiring, interviewing,
progressive discipline and termination. (6 hours) Fee: $50.00
The Pygmalion Effect
People rise to the expectations others have for them. “The Pygmalion
Effect” shows managers the four ways expectations are transmitted
to subordinates and inspires them to raise performance by raising
expectations. (2, 4, or 8 hours) Fee: Varies depending on length
Essential Skills of Leadership
Essential Skills of Leadership (ESL) is the first step to developing successful
managers. By focusing on three critical management skills, the program
establishes a methodology for productive interactions between team
members and team leaders. ESL helps experienced managers, new
managers, and aspiring managers refocus on the basics – the skills
required to manage the individual while also leading the team. (4 hours) Fee: $60
Essential Skills of Communicating
Essential Skills of Communicating (ESC) provides the tools necessary to
develop clear, concise messages. Focusing on communication as a twoway
process, the program can help even experienced managers improve
their messages by making them clear, well organized, and aimed at the
needs and interests of the listener. By developing the essential skills of
communicating, managers improve relations with their team members
and increase productivity. (4 hours) Fee: $60
Effective Discipline
Effective Discipline helps managers learn effective techniques for
addressing problem behavior. Using communication skills, the manager
works to preserve the individual’s self-respect and encourage the best
kind of discipline – self-discipline. (4 hours) Fee: $60
Developing Performance Goals and Standards
Unless managers and team leaders are successful in spelling out the
organization’s specific goals, their team members are not going to know
how to meet those objectives. This module shows trainees how to establish
specific, measurable, attainable, results-oriented, and time-framed
performance goals. It then illustrates the steps that gain team member
agreement and commitment to those performance goals. (4 hours) Fee: $60
Coaching Job Skills
Coaching Job Skills helps managers learn how to effectively
coach individuals through a process of observation, analysis and
communication. By carefully planning one-on-one discussions, managers
can have the greatest impact and gain individual commitment to
achieving results. (4 hours) Fee: $60
Delegating
Delegating helps managers master the skills needed to effectively assign
work to others. By clearly communicating expectations and encouraging
participation and involvement, managers can use delegating to develop
team members’ skills and abilities. (4 hours) Fee: $60
Managing Complaints
As the leaders on the front line, managers and team leaders are often
the first to hear team member complaints. And though sometimes
they may seem unimportant, each complaint should be addressed
and resolved. This module shows how to resolve simple complaints
and identify the hidden agendas that so often underlie the chronic
grievances. (4 hours) Fee: $60
Resolving Conflicts
Resolving Conflicts helps managers develop skills to identify the
source of team member conflicts. Using effective communication and
management techniques, managers can help individuals understand
another point of view and move beyond the conflict. (4 hours) Fee: $60
Supporting Change
Supporting Change helps managers learn to understand and to interpret
change. By understanding it, managers can more clearly communicate
change to their team. This clear communication helps to reduce
misunderstanding and anxiety. It also helps the change initiative gain
acceptance more quickly – minimizing lost productivity and decreased
performance. (4 hours) Fee: $60
Improving Work Habits
Improving Work Habits helps managers learn to clearly and specifically
communicate the nature of the problem. It provides a process for
working with the individual to develop a plan for addressing the issue
while maintaining self-esteem. (4 hours) Fee: $60
Providing Performance Feedback
This module shows the way evaluation is done by the experts. First,
relevant performance standards are established. Then the team
member’s own performance evaluation is solicited. This accomplished,
the stage is set for a summary evaluation that will be clear and credible
to the team member. (4 hours) Fee: $60
Communicating Up
Most managers and team leaders realize the importance of upward
communication, but few accept the responsibility for the quality and
effectiveness of communicating with their own managers. Managers
and team leaders will learn how to frame communication so that a
desired result is achieved. (4 hours) Fee: $60
The Extraordinary Leader: Going from Good to Great
Upon completion, participants will be able to articulate the difference
between good leaders and great leaders, describe and explain the five key
insights about leadership, define the 16 competencies of high performing
leaders, understand the concept of powerful combinations of strengths and
their importance to leadership effectiveness, explain the difference between
weaknesses and fatal flaws, and apply strengths and behaviors that
demonstrate leadership effectiveness in workplace situations. (8 hours) Fee: $70
Peer Today, Boss Tomorrow
Through the four strategies presented and applied in this program,
participants will have the opportunity to learn: what it means to accept
the responsibilities of their new role; how to exercise their abilities to set
clear boundaries; the value of strengthening their communication skills;
and, the importance of taking thoughtful and strategic action. (4 hours) Fee: $30
12 Danger Zones for Supervisors: Employment Law
Training System
Through these 12 modules, supervisors and managers will be trained
in 12 critical areas of employment law: hiring, documentation and
evaluations, discipline, firing, sexual harassment, other harassment,
discrimination, FMLA, safety and workers’ comp, wage and hour/labor
law, privacy, and workplace violence. (14 hours) Fee: $100
