<?xml version="1.0" encoding="UTF-8"?><item href="/academics/degrees-programs/program-by-pathway/business-technology-manufacturing/guest-services-specialist-certificate/index.html" dsn="programs"><title>Guest Services Specialist</title><degree-type>Certificate</degree-type><credit-hours>15</credit-hours><complete-time/><pathway>Business, Industry, Technology, Manufacturing</pathway><location>Panama City Campus</location><association>/academics/degrees-programs/program-by-pathway/business-technology-manufacturing/hospitality-tourism-management-as/index.html</association><button-text>Track Your Progress: Degree Checklist</button-text><button-link>/academics/degrees-programs/program-by-pathway/business-technology-manufacturing/guest-services-specialist-certificate/documents/dc-guest-services-specialist-certificate-2026-2027.docx</button-link><advisor-1-heading>Advisor</advisor-1-heading><advisor-1-1>Paul Bonnette</advisor-1-1><advisor-1-2>Katherine Griffin Boatwright Endowed Chair for Hospitality Management &amp; Tourism</advisor-1-2><advisor-1-3>850.769.1551 ext. 6103</advisor-1-3><advisor-1-4>pbonnette@gulfcoast.edu</advisor-1-4><advisor-2-heading>Pathway Navigator</advisor-2-heading><advisor-2-1>Hannah Bailey</advisor-2-1><advisor-2-2>850.769.1551 ext. 3471</advisor-2-2><advisor-2-3>hbailey3@gulfcoast.edu</advisor-2-3><advisor-2-4/><advisor-3-heading/><advisor-3-1/><advisor-3-2/><advisor-3-3/><advisor-3-4/></item>