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Professional Development classes

Professional Development Classes

Hard skills look great on a resume, are easily taught, and can be learned and perfected over time. Soft skills are more challenging to develop and are closely linked with a person's character. It takes effort, practice and commitment to improving soft skills. All careers require at least some soft skills to make the hard skills valuable. Enroll individually in courses below or contact Kat Andrews and she will work with your team to take them to the next level. Tailor a class for your business or organization with a minimum of four participants!

Customer Service   Register!

It is the perfect time to hone your skills for that most wonderful time of year. Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. This course instructs how provide the ultimate customer service experience to recruit and retain the core of your business.

Wed., July 18, 1:00 P.M. – 3:00 P.M.
Student Union East (SUE) 244
CRN: 95026 | Course: XBI 0385 | Fee: $45

Customer Service / Business Etiquette  Register!

Customer service is not a department. It is a philosphy to be embraced by every employee - from the CEO to the most recently hired. This course instructs how to provide the ultimate customer service experience to recruit and retain the core of your business. Business Etiquette will equip the student to not make business faux pas and prepare them for expectations employers' desire.

Wed., Sept. 12, 8:00 A.M. – 12:00 Noon
Student Union East (SUE) 243
CRN: 98092 | Course: XBI 0430 | Fee: $90

Dealing with Difficult People 

This class will help students to recognize the eight personalities that are notorious in creating stress and tension in the workplace. This session will teach the student how to resolve conflict the right way while enhancing communication skills.

Interested in taking Dealing with Difficult People? Please contact Kat Andrews below.

Interpersonal Communication Skills   Register!

This class will teach the student how to actively listen, clearly articulate, and develop the ability to acquire and nurture relationships needed in today’s business. Sharpen your skills from mediocre to excellent.

Wed., July 11, 1:00 P.M. – 3:00 P.M.
Student Union East (SUE) 244
CRN: 95027 | Course: XBI 0386 | Fee: $45

Managing Emotional Intelligence  

The human mind is wired to connect to others. This course examines how everyday social and emotional interactions drive the behavior of other’s actions and decisions along a continuum. Understanding self-management offers students the opportunity to become better leaders, educators, executives, parents, and mentors.

Interested in taking Managing Emotional Intelligence? Please contact Kat Andrews below.

Public Speaking - Own It!  Register!

The difference between owning the room during a presentation and being forgettable is determined by two factors: Your content and your delivery. This class will teach students how to organize and formulate content, eliminate those nervous habits, get rid of filler language, have the right physical presence, and deliver the message with conviction--captivate the audience.

Wed., Aug. 15, 2:00 P.M. -  4:00 P.M.
Student Union East (SUE) 243
CRN: 98131 | Course: XBI 0415 | Fee: $65

The Power of personal branding  

No matter how skilled a person is, how experienced, or how much they love what they do, if a person or business does not have a presence, they will not be recognized, and they will continue to struggle with meeting their goals. Learn how to communicate intentionally unique value through intentional strategies that are both natural and effective.

Interested in taking Power of Personal Branding? Please contact Kat Andrews below.

Time Management   Register!

Everyone is allotted 24 hours a day. This class will help students to accomplish tasks at work and at home. Students will learn how to stop wasting time and get the clock working for them. During this workshop, students will understand what personal efficiency is; what skill sets can improve personal productivity; what attitudes they should cultivate; what role long-term goals play in short-term efficiency; characteristics of a good organizational system; and a plan for an efficient workspace, a system that will allow you to process any type of information that crosses your desk including emails.

Wed., July 25, 1:00 P.M. – 4:00 P.M.
Student Union East (SUE) 244
CRN: 95024 | Course: XBI 0416 | Fee: $55

Zig Ziglar 3-Module Class - Building, Winning, & Achieving   

This three-hour workshop helps prepare the student with valuable tools from Zig Ziglar’s Legacy Training – “Building the Best You,” “Building Winning Relationships,” and “Goal Setting and Achievement.”
You really can be happy, healthy and prosperous; build winning relationships; and build realistic goals you can achieve. 

Interested in taking Zig Ziglar 3- Module Class - Building, Winning & Achieving? Please contact Kat Andrews below.

Katrina Andrews, Program Developer, Corporate College, Business-Industry
T: 850.872.3813
M: 601.672.1771
kandrews2@gulfcoast.edu

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