Professional Development

Professional Development Classes

Hard skills look great on a resume, are easily taught, and can be learned and perfected over time. Soft skills have become a hot topic, and highly desired ability for employees and customers demand it. Career Builder reported 67% of HR managers to say they’d hire a candidate with strong soft skills even if hard skills are lacking. The gift of being able to relate to others and convey positive feelings makes any environment peaceful and dynamic simultaneously.

“It challenged self-reflection. The instructor was transparent, real, and raw – relatable real-life scenarios. Professionally done with great life-changing tools for professional and personal growth.” Former soft skills student

Enroll individually in courses below or contact Lara Herter and she will work with your team to take them to the next level. Tailor a class for your business or organization with a minimum of four participants!

Communications Strategies Register!

This workshop is designed to help you improve your interactions with other people in your workplace or at home. Participants will have the opportunity to enhance the critical communication skills of listening, asking questions, and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of people who are difficult.  Participants also learn more about the elements of communication with others that help reveal appropriate information about ourselves, and how to get a handle on managing ourselves for a professional image.

Mon., Sept. 23, 5:30 P.M. – 8:30 P.M.
Student Union East (SUE) 246
CRN: 98144 | Course:  XCE 0365 | Fee:  $49

Conflict Resolution: Getting Along in the Workplace  Register!

Everyone experiences conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times, we lose sight of the fact that conflict can be healthy. So long as people are individuals, there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will develop in this workshop.

Mon., Sept. 30, 5:30 P.M. – 8:30 P.M.
Student Union East (SUE) 246
CRN: 98145 | Course:  XCE 0366 | Fee:  $49

Getting Stuff Done - Time Management  Register!

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all answer. You must build a solution that works for you. Over the course of this workshop, we will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of your life!

Mon., Oct. 7, 5:30 P.M. – 8:30 P.M.
Student Union East (SUE) 246
CRN: 98146  | XCE 0367 | Fee: $49

Managing Anger in the Workplace  Register!

Anger is a universal experience and controlling, as well as, limiting anger in the workplace is essential. Without control, it can be an incredibly damaging force, costing people their jobs. However, individuals, organizations, and societies fall short managing anger productively. The customer service agent who can defuse the angry customer not only keeps a customer loyal but makes a day less troublesome, too. This workshop is designed to help you learn the skills that can be used in the workplace, as well as, everyday living. Since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset. 

Mon., Oct. 14, 5:30 P.M. – 8:30 P.M.
Student Union East (SUE) 246
CRN: 98149 | Course:  XCE 0370 | Fee:  $49

Business Etiquette - Gaining the Edge 

In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself credibly. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.
Interested in taking Business Etiquette? Please contact Lara Herter below.

change and how to deal with it 

Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance. This one-day workshop will help you deal with change and will give you strategies to bring back to your employees.
Interested in taking Business Etiquette? Please contact Lara Herter below.

Closing the Generation Gap in the Workplace  

Currently, five generations are in the workforce, and employers face mass retirements of Baby Boomers while looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.

This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. Understanding others helps us to understand ourselves and to manage the people that we work with. We will explore problems, solutions, and strategies to help overcome issues of the generation gap. 

Managing Emotional Intelligence 

The human mind is wired to connect to others. This course examines how everyday social and emotional interactions drive the behavior of other’s actions and decisions along a continuum. Understanding self-management offers students the opportunity to become better leaders, educators, executives, parents, and mentors.
Interested in taking Managing Emotional Intelligence? Please contact Lara Herter below.

The Power of personal branding

No matter how skilled a person is, how experienced, or how much they love what they do, if a person or business does not have a presence, they will not be recognized, and they will continue to struggle with meeting their goals. Learn how to communicate intentionally unique value through intentional strategies that are both natural and effective.
Interested in taking the Power of Personal Branding? Please contact Lara Herter below.

Public Speaking - Own It!  

The difference between owning the room during a presentation and being forgettable is determined by two factors: Your content and your delivery. This class will teach students how to organize and formulate content, eliminate those nervous habits, get rid of filler language, have the right physical presence, and deliver the message with conviction--captivate the audience.
Interested in taking Public Speaking? Please contact Lara Herter below.

Zig Ziglar 3-Module Class - Building, Winning, & Achieving

This three-hour workshop helps prepare the student with valuable tools from Zig Ziglar’s Legacy Training – “Building the Best You,” “Building Winning Relationships,” and “Goal Setting and Achievement.” You really can be happy, healthy and prosperous; build winning relationships; and build realistic goals you can achieve.
Interested in taking Zig Ziglar 3- Module Class - Building, Winning & Achieving? Please contact Lara Herter below.


Lara Herter
(850) 873-3583