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Alerts and Outages

Alerts and Outages 

  • CANVAS

    Turnitin Service Alert
    04/26/2017
    Turnitin and TurnitinUK has now been restored. Service was disrupted from 4.15am PST/12.15pm BST/9.15pm AEDT to 4.39am PST/12.39 BST/9.39pm AEDT. We apologize for any inconvenience

    Intermittent issue with Canvas logins and access to Canvas tools
    03/13/2017
    Users are seeing intermittent network login errors when accessing Canvas. In addition some Canvas tools appear to be affected by network errors. Canvas engineers have started a remediation plan to restore normal access to Canvas logins and other Canvas tools. However it seems this plan should take a minimum of 30 minutes to execute. We appreciate your continued patience as our Operations team works to implement a solution. We will provide additional details as they become available. We once again offer sincere apology for the inconvenience experienced by your teachers and students.

    UPDATE: Canvas is experiencing interruptions of Service
    02/28/2017
    The following is an update from the Canvas Learning Management System. Hello - Canvas performance and service recovery continues to progress quickly. Although many users should now be able to access Canvas, there may still be areas of impaired functionality as we work through remaining issues.mentioned there would still be areas of impaired functionality between Canvas and Amazon. The biggest area of impact right now is that uploads are not yet working. This includes student uploads to assignments, instructor grade uploads, and similar functions, but also the ability for Canvas' background processes to upload files such as admin reports (which is required as part of the process to generate a report at the account level). You may continue to see issues with this, and other areas in Canvas, as Amazon works to fully restore all services. We appreciate your patience during this situation and apologize for any inconvenience this may have caused. Canvas Support

    UPDATE: Canvas is experiencing interruptions of Service
    02/28/2017
    The following is the latest update from the Canvas Learning Management System. Canvas Status Update Many users unable to access Canvas due to AWS Outage Hello - Amazon has verified that uploads to their service should be working again; users should be seeing improved performance with their uploads to Canvas. Our DevOps team is continuing to monitor the situation, but we are not currently aware of any lingering issues that affect Canvas functionality at this time. Thank you, Canvas Support

    Canvas Beta Release Notes
    02/27/2017
    Canvas has updated features in Account Settings, Discussions, the Rich Content Editor, and SpeedGrader, as well as the Canvas login page and several APIs. Features are subject to change throughout the release based on user feedback and testing. Please follow the release notes for the latest information. Updated Features • Account Settings: Default Help Link Customization • Discussions: Attachment Edits, Peer Review Discussion Completion • Rich Content Editor: Abbr Whitelist • SpeedGrader: Unmute Assignment Warning Other Updates • Canvas Login: Links and Button Styling Platform/Integration • API: Enrollments API, SIS Integration API

    Canvas Notification Issue
    01/26/2017
    Canvas is currently experiencing issues with the notification server. If you reply to emails from your students that originated in Canvas using your Outlook, those students may not be receiving your replies. Canvas is working on a solution and should have the issue fixed soon. For the time being you should reply to emails sent through Canvas in Canvas. This will ensure that your replies are received.                                      

  • EMAIL

    SECURITY WARNING: Password Phishing
    12/19/2016
    Please be advised, a message was sent early this morning by an individual named Howard Feinberg attempting to collect passwords. The message was sent from a non-GCSC address, and links to a non-GCSC site. It is an attempt to harvest your password and gain access to the GCSC network. Please do not click any links or provide passwords to any sites from this address. If you have already provided any information to this account, please contact IT Services IMMEDIATELY so that we may take immediate steps to secure your account.

    Access to Email Restored
    02/20/2015
    As of 11:15 AM, GCSC email has been restored. Updates are being applied to the email server currently. No emails have been lost; no previous emails are missing, and incoming emails have been delayed, but will still be delivered to your inbox in time. We anticipate that there may be brief (5 minutes or less) outages during the next few hours as these updates are applied. Access to webmail may also be intermittent during these updates. If possible, when you leave your workstation tonight, please close Outlook. This will ensure that restoration of the system proceeds quickly. Please note that when accessing your email, you may receive a notification about certificate errors. This is normal, and you can safely click “Accept” as many times as necessary, and this will allow you to log in to your email. The issue with the certificates is temporary and will be corrected during the update process. We apologize for the inconvenience caused by this outage, and appreciate your understanding and patience.

    Phishing Warning
    09/29/2014
    A number of fake messages are making the rounds from gcccd.edu, written in all capital letters, and advising about upgrading to 4GB space. These messages are fake; please ensure you don’t provide any information on the site, and if you have, please contact us so that we can take steps to secure your account.                                      

  • LIGHTHOUSE

    ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE FROM 3:00 PM FRIDAY, June 30 UNTIL 11:59 PM SATURDAY, JULY 1
    06/23/2017
    ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE FROM 3:00 PM FRIDAY, June 30 UNTIL 11:59 PM SATURDAY, JULY 1 FOR SCHEDULED MAINTENANCE AND END OF FISCAL YEAR PROCESSING The following systems WILL NOT BE AVAILABLE: • Lighthouse Self-Service [SSB] • Lighthouse Banner [INB] • Student Application & Registration • GCSC Mobile App • Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc. • Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc. • ARGOS The following systems WILL REMAIN AVAILABLE: • Canvas LMS • Campus Email • Campus Phones • Any other GCSC systems or resources.

    LIGHTHOUSE UNAVALABLE SATURDAY MAY 13th from 12:01AM to 11:59 PM for SCHEDULED MAINTENANCE
    05/13/2017
    __ ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE __ _______________ SATURDAY, MAY 13 _______________ _________ FROM 12:01 AM UNTIL 11:59 PM _________ __________ FOR SCHEDULED MAINTENANCE ___________ The following systems WILL NOT BE AVAILABLE: • Lighthouse Self-Service [SSB] • Lighthouse Banner [INB] • Student Application & Registration • The Mobile App • Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc. • Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc. • ARGOS The following systems WILL REMAIN AVAILABLE: • Canvas LMS • Campus Email • Campus Phones • Any other GCSC systems or resources.

    ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE SATURDAY, MAY 13
    05/05/2017
    ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE SATURDAY, MAY 13 FROM 12:01 AM UNTIL 11:59 PM FOR SCHEDULED MAINTENANCE__ The following systems WILL NOT BE AVAILABLE: Lighthouse, Self-Service [SSB], Lighthouse Banner [INB], Student Application & Registration, The Mobile App, Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc., Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc., and ARGOS__ The following systems WILL REMAIN AVAILABLE: Canvas LMS, Campus Email, Campus Phones Any other GCSC systems or resources.

    _ALL LIGHTHOUSE SYSTEMS UNAVAILABLE SATURDAY, APRIL 1, 2017_
    03/17/2017
    __ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE SATURDAY, APRIL 1 FROM 12:01 AM UNTIL 11:59 PM FOR SCHEDULED MAINTENANCE__ The following systems WILL NOT BE AVAILABLE: • Lighthouse Self-Service [SSB] • Lighthouse Banner [INB] • Student Application & Registration • The Mobile App•Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc. • Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc. • ARGOS __The following systems WILL REMAIN AVAILABLE: • Canvas LMS • Campus Email • Campus Phones • Any other GCSC systems or resources.

    LIGHTHOUSE SELF-SERVICE TEMPORARILY UNAVAILABLE
    02/27/2017
    Greetings, Lighthouse Self-Service is experiencing some difficulty at the moment. Please forgive the inconvenience. ITS is working to correct the issue as soon as possible as this is affecting Students.

    __ ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE FRI, DEC 30 __
    12/16/2016
    __ ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE __ ______ FROM FRIDAY, DECEMBER 30 @ 8:00 PM ______ ____ UNTIL SATURDAY, DECEMBER 31 @ 11:59 PM ____ __________ FOR SCHEDULED MAINTENANCE ___________ The following systems WILL NOT BE AVAILABLE: • Lighthouse Self-Service [SSB] • Lighthouse Banner [INB] • Student Application & Registration • The Mobile App • Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc. • Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc. • ARGOS The following systems WILL REMAIN AVAILABLE: • Canvas LMS • Campus Email • Campus Phones • Any other GCSC systems or resources.                                       

  • NETWORK

    Network Outage to North Bay Campus

    07/06/2017

    The fiber to NBC/EOC is being moved at this time. Currently there is no estimated time for completion but the contractor is working to restore our link first. Four digit dialing to NBC/EOC is not working at this time due to the fiber move. To contact NBC/EOC you can dial (850) 872-3878.

     

  • PHONE
    There are no outages or alerts at this time.
  • SECURITY

    Warning: Potential Hurrican Harvey Phishing Scams - August 29, 2017

    A phishing scam targeting GCSC users has been reported by several people. The message, emailed from a non-GCSC address, encourages users to send donations or provide personal information.

    Stay vigilant for malicious cyber activity centered around Hurricane Harvey including exercising caution with any storm-related emails, attachments, or hyperlinks, even those appearing to originate from trusted sources.

     Use caution with any received emails containing email attachments. Do not follow unsolicited web links in email messages and verify the legitimacy of any email solicitation by contacting the organization directly through a trusted contact number.

     All GCSC members need to use caution when encountering these types of email messages.

     If you have provided any information to an external site please contact the Technical Support desk immediately so the necessary steps can be taken to secure your account.

     

    Warning: Phishing Scam - April 28, 2017
    04/28/2017
    A phishing scam targeting GCSC users has been reported by several people. The message, emailed from a non-GCSC address, encourages users to view a message by means of a link regarding scheduling. This link leads to a deceptive site designed to trick you into doing something dangerous, like installing software, or revealing your personal information, like passwords, phone numbers or credit cards. If you have provided any password information to an external user please contact the Technical Support desk immediately so that we may take steps to secure your account.

    Warning: Phishing Scam - March 14, 2017
    03/14/2017
    A phishing attempt is circulating encouraging users to manual update Webmail. This is from a non-GCSC email, please delete this email immediately! It does NOT come from a GCSC source. It is a fraudulent attempt to gain access to your personal information. Information Technology Services never solicits any such information by email. If you have already clicked on the link in this email and submitted your personal information, you need to change your GCSC Password as soon as possible.

    SECURITY WARNING: Financial Info Solicitation
    01/17/2017
    Please be advised that around the State of Florida, active attempts are underway by individuals to solicit financial information from specific individuals within colleges. In one instance, a payroll manager at another school in the State of Florida was sent a message that represented themselves as the Director of Human Resources and asked for the complete list of employee W2's to be emailed to their personal address. The payroll manager contacted the HR Director to verify it and determined that it was NOT legitimate. Be extremely vigilant of any requests to send responses to personal addresses. For security purposes, secure campus data should never be sent to non-campus email addresses. In directed security attempts such as this one, attackers will attempt to fully research position names and titles before contacting anyone and may even have checked their social media accounts or public records to help with the attempt.

    SECURITY ADVISORY: Malicious Attacks
    10/03/2016
    Good Morning, Malicious attacks on our systems are increasing. To prevent significant risks to privacy, financial, and other college resources, pay attention to the following: • Never click a link, whether in an e-mail or a website, until you hover your mouse over the links without clicking to verify their actual source. • Do not download and install software from off-campus sources. • Do not click on links e-mailed to you directing you to a site to change your passwords. ITS will never e-mail you a direct link for password changes. Contact GCSC Technical Support if you have a question about any message or site. Thank you for your time and attention.

    Phishing Scam Warning
    09/16/2015
    Be warned that the email making the rounds purporting to upgrade mailboxes to 15GB and requesting that you click a link to a site in the UK to upgrade your email is a scam. Please ensure that you do not click the link or provide any information. If you have provided any information, please notify ITS immediately so that we can take steps to prevent your account from being compromised.

    Phishing Scam Warning
    06/09/2015
    A phishing attempt is circulating with the subject line: "ICT Service Desk". Please delete this email immediately! It does NOT come from a GCSC source. It is a fraudulent attempt to gain access to your personal information. Information Technology Services never solicits any such information by email. If you have already clicked on the link in this email and submitted your personal information, you need to change your GCSC Password as soon as possible.

    Phishing Scam Warning
    05/13/2015
    A message was sent out a short time ago purporting to notify users of an email update from IT. This is a scam sent from off campus; please ensure that you do not provide any information to the sender or site. If you have provided any information to them, please contact us immediately so that we may take steps to secure your account

    Phishing Scam Warning
    04/22/2015
    The message from “K L KUSHWAHA” that you may have received is a scam message designed to steal your password; please ensure that you do not provide any information to that link. If you have inadvertently provided your password, please contact us so that we may take steps to secure your account.

    Phishing Scam Warning
    03/30/2015
    If you received a message from someone named Pamela Friedman from another organization (not GCSC), please ensure that you do not click the link or provide any information – it is an attempt to steal your password.

    Phishing Scam Warning
    03/23/2015
    Several staff members have received an email message from someone at helpdesk.org notifying them of a scheduled update and requesting you to reply to their message with your email and password. This is a fake message designed to steal your personal information. ITS will never request you to send your password through an unsecured medium such as email. Thank you for your vigilance in reporting scams to us.

    Email Expiration Scam Attempt
    03/06/2015
    Be wary of email messages from off campus accounts claiming that your email will expire in 24 hours and asking you to click on a link to validate your email. These are attempts to gain access to your account and providing your username and password will cause your account to become compromised. If you have inadvertently provided this information, please contact us immediately so that we may take steps to secure your account.

    Unsolicited Purchase Order Scam
    03/04/2015
    Several staff members have reported receiving unsolicited and unfamiliar purchase orders for unspecified items. The purchase orders do not specify where they came from, what they are for, and have random order confirmation numbers. They have PDF files attached. These are scams. Please ensure that you do not open the attachments or respond to the sender, as they may put your computer at risk of malware infection.

    ANTHEM - Blue Cross Blue Shield Data Breach
    02/09/2015
    We have been informed by the Consortium that a cyber-attack on Anthem may have resulted in having information on Florida Blue members compromised. Anthem is currently investigating and the impacted individuals will be contacted by U.S. Postal Service. In the meantime, be aware of e-mails requesting you to click links, provide credit cards, or social security numbers. Be aware of phone calls as well. How will I know if my health insurance identification number has been compromised? Is there anything that I can do to monitor this? If you have signed up for Florida Blue’s member portal, you can check claim activity by logging into your account at www.FloridaBlue.com. If you have not already registered for Florida Blue’s member portal, you can create an account by accessing www.FloridaBlue.com from your mobile device or computer. If you use your mobile device, select the green button that says “member login.” If you use your computer, select the blue button that says “login/register.” You will need your member number in order to register and it is located on your health care card. Employees should contact HR for insurance questions/concern and IT for validity of e-mails. ANTHEM has a website set up at www.anthemfacts.com for further information.

    Scam Warning: European Lottery
    02/04/2015
    For those of you who received the promotion about winning the European Lottery last night, unfortunately that is a scam. This very famous and very old scam operates by requiring “winners” to send processing fees to collect their non-existent winnings. There is always a new fee, and you will never collect winnings. Please ensure that you do not provide any information to the sender.

    Phishing Scam Warning
    01/29/2015
    A scam is currently being sent to GCSC faculty/staff members claiming to have upgraded the amount of webmail space and requiring that users sign in to activate it. This email comes from an off-campus .edu account that has been hacked. Please ensure that if you receive this message or any similar messages that you do not click the link or provide any information. Doing so will cause your account to be compromised. If you have already inadvertently provided your login, please contact ITS immediately so that we can take steps to secure your account.

    Phishing Scam Warning
    01/13/2015
    Be warned that a message is being sent to several staff members claiming to be someone from “hccfl.edu” (you may receive it from other sources). The message announces that systems will be offline today and that you must re-activate your account on an off-campus site. No such downtime is scheduled today, nor are we requesting that you register for a service on any off-campus site. Please be wary of scams like this.

    Fake Invoice Alert
    10/31/2014
    Some staff members have received fake remittance confirmations and invoices from an unidentified company for “September and October Invoices”. This message is actually a virus, and the attachment can seriously harm your computer, downloading malware and stealing your login and financial information (or the financial information on the computer you’re using). The company names and sender names are generated at random.                                       

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