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Resolution of Student Issues Chart

Resolution of Student Issues Chart

Issue First Response Next Level Next Level Final Administrative Level
Academic Standing Advising Center Counselor   Vice President, Student Affairs
First Term Academic Advising Advising Center Dean, Student Engagement   Vice President, Student Affairs
Program Academic Advising Faculty Academic Advisor Academic Division Chair Advising Center Vice President, Student Affairs
Canvas, GCSC Email, Lighthouse Issue ITS Website Technical Support   Chief Information Officer
Admission Application Application Process Specialist Coordinator, Enrollment Services Dean, Enrollment Services Vice President, Student Affairs
Bookstore Bookstore Cashier Coordinator, Bookstore Executive Director, Procurement and Auxiliary Services Vice President, Administration and Finance
Contact Instructor Course Syllabus GCSC Website, Directory Academic Division Chair Vice President, Academic Affairs
Course Refund Requests       Vice President, Student Affairs
Discrimination GCSC Employee Vice President, Student Affairs   Executive Director, Human Resources
Evening Campus Contact College Employee Campus Custodial Staff Coordinator, Evening and Inventory Services Vice President, Administration and Finance
Faculty Concerns Faculty Member Academic Division Chair   Vice President, Academic Affairs
Financial Aid Financial Aid Staff Director, Financial Aid Executive Director, Student Financial Services Dean, Business Affairs
Florida Residency Enrollment Specialist Coordinator, Enrollment Services Dean, Enrollment Services Vice President, Student Affairs
GCSC Foundation Scholarship Foundation Staff Finance and Scholarship Program Manager Executive Director, GCSC Foundation College President
Graduation Graduation Specialist Coordinator, Enrollment Services Dean, Enrollment Services Vice President, Student Affairs
Harassment GCSC Employee Vice President, Student Affairs   Executive Director, Human Resources
Library Library Professional Staff Director, Library   Vice President, Academic Affairs
Orientation Enrollment Specialist Dean, Enrollment Services   Vice President, Student Affairs
Parking Tickets FSU Police SGA, Traffic Court   Vice President, Student Affairs
Password Reset ITS Website ITS Help Desk   Chief Information Officer
Registration Enrollment Specialist Coordinator, Enrollment Services Dean, Enrollment Services Vice President, Student Affairs
Repeat Course with Grade of C or Higher   Dean, Student Engagement Dean, Enrollment Services Vice President, Student Affairs
Security FSU Police 850-774-2705 Director, Campus Safety and Security   College President
Student Activities Student Government Association Student Activities Specialist  Director, Student Resources Vice President, Student Affairs
Student Financial Accounts Cashier Bursar Executive Director, Student Financial Services Vice President, Administration and Finance
Students With Disabilities Assistant Coordinator, Student Accessibility Resources Coordinator, Student Accessibility Resources  Director, Student Resources Vice President, Student Affairs
Student Grade Concerns Faculty Member Division Chair   Vice President, Academic Affairs
Testing Testing Assistant Assistant Coordinator, Testing Director, E-Learning and Testing Vice President, Student Affairs
Transcripts Transcript Evaluation Specialist Assistant Director, Enrollment Services Dean, Enrollment Services Vice President, Student Affairs
Weekend Campus Contact Campus Custodial Staff FSU Police  850-774-2705   Vice President, Administration and Finance
Veteran Benefits Coordinator, Veteran Services Director, Military and Veteran Services Dean, Enrollment Services Vice President, Student Affairs
3rd Attempt of a Course Advising Center Counselor Dean, Student Engagement Vice President, Student Affairs
4th Attempt of a Course       Vice President, Student Affairs

 

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