Resolution of Student Issues Chart

Resolution of Student Issues Chart

Issue	First Response	Next Level	Next Level	Final Administrative Level
Academic Standing	Advising Center	Counselor		Vice President, Student Affairs
First Term Academic Advising	Advising Center	Dean, Student Engagement		Vice President, Student Affairs
Program Academic Advising	Faculty Academic Advisor	Academic Division Chair	Advising Center	Vice President, Student Affairs
Canvas, GCSC Email, Lighthouse Issue	ITS Website	Technical Support		Chief Information Officer
Admission Application	Application Process Specialist	Coordinator, Enrollment Services	Dean, Enrollment Services	Vice President, Student Affairs
Bookstore	Bookstore Cashier	Coordinator, Bookstore	Executive Director, Procurement and Auxiliary Services	Vice President, Administration and Finance
Contact Instructor	Course Syllabus	GCSC Website, Directory	Academic Division Chair	Vice President, Academic Affairs
Course Refund Requests				Vice President, Student Affairs
Discrimination	GCSC Employee	Vice President, Student Affairs		Executive Director, Human Resources
Evening Campus Contact	College Employee	Campus Custodial Staff	Coordinator, Evening and Inventory Services	Vice President, Administration and Finance
Faculty Concerns	Faculty Member	Academic Division Chair		Vice President, Academic Affairs
Financial Aid	Financial Aid Staff	Director, Financial Aid	Executive Director, Student Financial Services	Dean, Business Affairs
Florida Residency	Enrollment Specialist	Coordinator, Enrollment Services	Dean, Enrollment Services	Vice President, Student Affairs
GCSC Foundation Scholarship	Foundation Staff	Finance and Scholarship Program Manager	Executive Director, GCSC Foundation	College President
Graduation	Graduation Specialist	Coordinator, Enrollment Services	Dean, Enrollment Services	Vice President, Student Affairs
Harassment	GCSC Employee	Vice President, Student Affairs		Executive Director, Human Resources
Library	Library Professional Staff	Director, Library		Vice President, Academic Affairs
Orientation	Enrollment Specialist	Dean, Enrollment Services		Vice President, Student Affairs
Parking Tickets	FSU Police	SGA, Traffic Court		Vice President, Student Affairs
Password Reset	ITS Website	ITS Help Desk		Chief Information Officer
Registration	Enrollment Specialist	Coordinator, Enrollment Services	Dean, Enrollment Services	Vice President, Student Affairs
Repeat Course with Grade of C or Higher		Dean, Student Engagement	Dean, Enrollment Services	Vice President, Student Affairs
Security	FSU Police 850-774-2705	Director, Campus Safety and Security		College President
Student Activities	Student Government Association	Student Activities Specialist	Director, Student Resources	Vice President, Student Affairs
Student Financial Accounts	Cashier	Bursar	Executive Director, Student Financial Services	Vice President, Administration and Finance
Students With Disabilities	Assistant Coordinator, Student Accessibility Resources	Coordinator, Student Accessibility Resources	Director, Student Resources	Vice President, Student Affairs
Student Grade Concerns	Faculty Member	Division Chair		Vice President, Academic Affairs
Testing	Testing Assistant	Assistant Coordinator, Testing	Director, Online Learning and Testing	Vice President, Student Affairs
Transcripts	Transcript Evaluation Specialist	Assistant Director, Enrollment Services	Dean, Enrollment Services	Vice President, Student Affairs
Weekend Campus Contact	Campus Custodial Staff	FSU Police  850-774-2705		Vice President, Administration and Finance
Veteran Benefits	Coordinator, Veteran Services	Director, Military and Veteran Services	Dean, Enrollment Services	Vice President, Student Affairs
3rd Attempt of a Course	Advising Center	Counselor	Dean, Student Engagement	Vice President, Student Affairs
4th Attempt of a Course				Vice President, Student Affairs