Resolution of Student Issues Chart
| Issue | First Response | Next Level | Next Level | Final Administrative Level |
|---|---|---|---|---|
| Academic Standing | Advising Center | Counselor | Director, Academic Advising | Vice President, Student Affairs |
| Advising | Advisors | Director, Academic Advising | Vice President, Student Affairs | |
| Angel, GCSC Email, Lighthouse Issue | ITS Website | Technical Support | Vice President, Student Affairs | |
| Application | Application Process Specialist | Coordinator, Enrollment Services | Dean, Enrollment Services | Chief Information Officer |
| Bookstore | Bookstore Cashier | Coordinator, Auxiliary Services | Dean, Business Affairs | Vice President, Student Affairs |
| Contact Instructor | Course Syllabus | GCSC Website, Directory | College Operator | Vice President, Student Affairs |
| Course Refund Requests | Vice President, Business Affairs | |||
| Discrimination | GCSC Employee | Vice President, Student Affairs | Academic Division | |
| Evening Campus Contact | College Operator | Campus Custodial Staff | Coordinator, Evening and Inventory Services |
Vice President, Student Affairs |
| Faculty Concerns | Faculty Member | Division Chair | Vice President, Academic Affairs | |
| Financial Aid | Financial Aid Staff | Director, Financial Aid | Exe. Director, Student Fin. Svcs | Dean, Business Affairs |
| Florida Residency | Enrollment Specialist | Coordinator, Enrollment Services | Dean, Enrollment Services | Vice President, Student Affairs |
| GCSC Foundation Scholarship | Foundation Staff | Assistant Director, GCSC Foundation | Exe. Director, GCSC Foundation | College President |
| Graduation | Graduation Specialist | Coordinator, Enrollment Services | Dean, Enrollment Services | Vice President, Student Affairs |
| Harassment | GCSC Employee | Vice President, Student Affairs | Executive Director, Human Resources | |
| Library | Library Professional Staff | Director, Library | Vice President, Academic Affairs | |
| Orientation | Coordinator, Orientation | Director, Academic Advising | Vice President, Student Affairs | |
| Parking Tickets | FSU Police | SGA, Traffic Court | Vice President, Student Affairs | |
| Password Reset | ITS Website | ITS Help Desk | Chief Information Officer | |
| Registration | Enrollment Specialist | Coordinator, Enrollment Services | Dean, Enrollment Services | Vice President, Student Affairs |
| Repeat Course with Grade of C or Higher | Director, Academic Advising | Dean, Enrollment Services | Vice President, Student Affairs | |
| Security | FSU Police | Director, Campus Safety and Security | Vice President, Business Affairs | |
| Student Activities | Student Event Planner | Coordinator, Student Leadership | Vice President, Student Affairs | |
| Student Financial Accounts | Cashier | Bursar | Dean, Business Affairs | Vice President, Business Affairs |
| Students With Disabilities | Assistant Coordinator, DSS | Coordinator, Disability Support Services | Director, Academic Advising | Vice President, Student Affairs |
| Student Grade Concerns | Faculty Member | Division Chair | Vice President, Academic Affairs | |
| Testing | Testing Assistant | Assistant Coordinator, Testing | Director, Academic Advising | Vice President, Student Affairs |
| Transcripts | Transcript Evaluation Specialist | Coordinator, Transcript Evaluations | Dean, Enrollment Services | Vice President, Student Affairs |
| Weekend Campus Contact | Campus Custodial Staff | FSU Police | Vice President, Business Affairs | |
| Veteran Benefits | Coordinator, Veteran Services | Director, Military and Veteran Services | Dean, Enrollment Services | Vice President, Student Affairs |
| 3rd Attempt of a Course | Advising Center | Counselor | Director, Academic Advising | Vice President, Student Affairs |
| 4th Attempt of a Course | Vice President, Student Affairs |